Terms and Conditions

Please do take the time to read our Terms and Conditions as it includes important information.

If you have any questions regarding these terms then please do not hesitate to contact us.

Please note that we may need to update these Terms and Conditions from time to time.

We are Smallwood Pest Solutions:

Throughout these terms and conditions “we”, “us” and “our” or “Smallwood Pest Solutions” shall refer to Smallwood Pest Solutions and where appropriate, its employees, agents and technicians. Our service is only intended for use by people resident in the United Kingdom.

Initial Assessment:

Following your initial enquiry with Smallwood Pest Solutions if you decide to proceed with a free no obligation assessment/quote a convenient time will be arranged for this to be carried out.

Recommendations/Quote:

Following the assessment carried out by our Pest Control Technician a quote will be supplied to you explaining what is recommended with a breakdown of the costs involved. We aim to provide you with this quote within 7 days from the date of our visit. This quotation will be valid for 14 days, after which the availability of equipment or prices may change. If you decide to proceed with the recommendations outlined in the quote please notify Smallwood Pest Solutions via Email. By confirming you wish to proceed with the works by Smallwood Pest Solutions you are confirming that you have read and agreed to the Terms and Conditions as outlined in this document.

Payments:

Payments are to be made to Smallwood Pest Solutions as agreed in the recommendation/quote within 14 days

from the date of work completed. For all multi visit treatments payment in full must be made on or before the

initial visit to site. For all service contracts, payments must be made quarterly in advance.

Liability:

Smallwood Pest Solutions does not accept any liability for loss, damage or injury to any domestic animals, livestock, and birds, members of the public, food or equipment unless the loss, damage or injury was occasioned by negligence of us or our staff. Notice of such loss, damage or injury must be notified in writing to Smallwood Pest Solutions within 7 days of occurrence.

Smallwood Pest Solutions will not be liable to you for any indirect or consequential loss, loss of profit, loss of business, business opportunity or interruption to business. Smallwood Pest Solutions will not be liable for any bad publicity caused by the use of our equipment/traps.

Cancellations:

If works have already commenced, you will be required to pay for the services that you have received up until the point of cancellation. Smallwood Pest Solutions will refund your payment, less any amount that you owe for any treatment carried out or equipment purchased. Please note that Smallwood Pest Solutions will only process the refund to the cardholder or person who made the original payment for the Services to Smallwood Pest Solutions. If Smallwood Pest Solutions cancels the Services because we have legitimate concerns over the safety of the

treatment, or we believe the treatment could be compromised or where we believe our safety rules may not be adhered to (decisions will be at our discretion), then we shall treat this as cancelled by us, callout charges will be applied. If any payments have been made in advance, a refund will be issued less any call out charges and or material costs. Reasons for non-treatment include (without limitation):

1. risk to aquatic life from contamination by application of insecticides;

2. un-boarded lofts which are deemed unsafe to negotiate;

3. uncovered water tanks near the habitat;

4. Protected species habitat located in any part of the treatment area;

5. habitat entrance located on high roofs with no loft access that require multi stage ladders;

6. If pre and or post treatment advice sheets have not been followed to the technicians satisfaction;

7. sites which cannot be safely treated by our technician, such as power lines close by or above a conservatory; or

8. any other legitimate relevant health and safety restriction.

We reserve the right to withdraw from any works we have started where we have concerns that continuing any treatment may not be safe or where our poisons, bait or other equipment have been interfered with. In such cases no refund will be provided.

Our obligations:

Our Pest Control Technician will attend your site or property initially to inspect the relevant area and active habitat of the Relevant Pests you have identified. Once confirmed you would like to proceed with our. recommendations, we will aim to either eradicate the pests or control them, depending on the type of pest, location and safety issues. On arrival at your premises, we will identify ourselves to you and will not commence any work without your

consent. Where the premises consist of land or buildings which are unoccupied but are owned by you or under your stewardship, and which have free access, you hereby give us permission to enter onto the premises on arrival and to carry out any inspections/works once agreed.

Critical safety data information advising of the materials used and any precautions that are required will be left with you and or Emailed copy will be sent. It is a requirement of the Health and Safety at Work etc. Act 1974 and the Control of Pesticides Regulations 1986 that you read this information, comply with it and keep the information on your premises for ready reference in case of any accident or emergency.

Contract service Customers:

Upon commencement of a contract a site file, appropriate number of rodent monitoring stations, Insect monitoring stations and EFK units will be provided by SmallwoodPestSolutions at agree upon cost, if the site folder, rodent monitoring stations, insect monitoring stations or EFK units become damaged or missing, the client accepts that they are liable for the cost of replacement.